Return Policy

Shoe & Glove Policy

Delivery Policy

We aim to dispatch all orders within 24 - 48 hours of payment confirmation (excluding weekends and public holidays).

  • Origin: Orders are shipped from the UK.

  • Carriers Used: Royal Mail or EVRI.

  • Estimated Delivery Time: 2–3 business days within the UK.

If you haven't received your order within 7 days, please contact us and we’ll promptly investigate and update you. Your satisfaction is our priority.

Returns & Refunds Policy

You may request a return for a refund or exchange within 30 days of receiving your item.

How to Start a Return:

  1. Email us on shoeglovecompany@gmail.com with your name, order number, and reason for return.

  2. Ensure items are in their original packaging and condition.

  3. Securely repack the item to prevent damage during return shipping.

  • Return Shipping: The customer is responsible for return postage costs.

  • Defective Items: If the item is faulty, we’ll send a replacement or issue a full refund if a replacement is unavailable.

  • Non-Defective Returns: If the item is found to be in working condition, it will be returned at your expense.

  • Unauthorised Returns: Items returned without an approved RMA will be refused and returned to sender.

We do not cover shipping fees for returns or items marked as undeliverable or refused upon delivery.

If you have questions about a return, please contact us.

Payment Policy

Accepted Payment Methods:

We accept major credit/debit cards, PayPal, and other secure payment options available through Shopify.

Payment Terms:

  • Full payment is required before we can process or dispatch your order.

  • Orders without payment confirmation within the designated time may be cancelled.

VAT & Import Duties:

  • All listed prices include VAT (where applicable).

  • International customers are responsible for any customs duties, taxes, or import fees upon delivery.

Security:

All transactions are securely processed using encrypted systems to protect your personal and financial information.

Order Confirmation:

You’ll receive an email confirmation once your payment is successful. This will serve as your order receipt.

Payment Issues:

If you encounter any issues (such as a chargeback or dispute), please contact us directly to resolve the matter quickly and fairly.

Questions?
If you need assistance with delivery, returns, or payments, feel free to reach out to us through our [Contact Us] page.