Terms of Service

Terms of Service (UK)

Welcome to our website. These Terms of Service ("Terms") apply to all users of our site, including browsers, customers, and merchants. By using our site and/or purchasing from us, you agree to comply with and be bound by the following terms and conditions.

1. General Information

This website is operated by [Your Store Name]. Throughout the site, the terms “we”, “us” and “our” refer to [Your Store Name]. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and notices stated here.

You must be at least 18 years old or have the consent of a parent or guardian to use this site.

2. Consumer Rights (UK Law)

Your use of this website and any purchases made are governed by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You are entitled to a 14-day cancellation period for most purchases made online. Please see our Refund Policy for more information.

3. Product Information & Pricing

We take reasonable care to ensure product descriptions, images, and prices are accurate. In the event of a pricing error or incorrect product information, we reserve the right to cancel any orders placed under such errors and will issue a full refund where payment has already been made.

All prices include VAT (where applicable).

4. Orders & Payment

  • Orders are subject to availability and confirmation of payment.

  • We accept a range of secure payment methods as detailed at checkout.

  • You will receive an order confirmation email once your purchase is completed.

  • We reserve the right to refuse or cancel any order at our discretion.

5. Shipping & Delivery

Orders are dispatched from the UK within 1 working day of receiving full payment. Delivery times vary by location. Please refer to our Shipping Policy for detailed delivery times and methods.

We are not responsible for delays caused by postal services, customs, or events beyond our control.

6. Returns & Cancellations

In accordance with UK consumer law, you have the right to cancel your order within 14 days of receipt. You may also return your item within 30 days if it is faulty, not as described, or unwanted.

Please visit our Refund Policy for full return and exchange instructions.

7. Limitation of Liability

To the fullest extent permitted by UK law, we shall not be liable for any loss or damage arising from the use or inability to use the site or products, unless caused by our negligence or breach of statutory duty.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8. Third-Party Links

Some content or services on our website may include materials from third parties. We are not responsible for the accuracy or content of third-party websites linked to from our store.

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy, which complies with the UK GDPR and Data Protection Act 2018.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Contact Information

If you have any questions about these Terms, please contact us at:
📧 shoeglovecompany@gmail.com